The small print, made simple
shipping
& returns
01 · Delivery in the UAE
on its way
Please double check your shipping address before you place your order, as we can't be responsible for a parcel sent to an incorrect address.
How it gets to you
02 · Returns
changed your mind?
10 days to return
You have 10 days after receiving your order to request a return. Items must be in the same condition you received them: unworn, unused, with tags and in the original packaging, with your receipt or proof of purchase.
How to send it back
Email contact@kidd.ae to request a return, and we'll send you instructions for collection by our courier. There is a return fee of AED 25 per parcel, deducted from your refund. Items sent back without a return request can't be accepted.
Bundles
Bundles aren't sale items, so they can be returned just like anything else.
Exchanges
The quickest way to swap a size or colour is to return what you have and, once the return is accepted, place a new order.
Sale items & gift cards
Sale items and gift cards can't be returned.
Faulty, damaged or wrong item
Please check your order when it arrives and contact us straight away if something is faulty, damaged or not what you ordered. There's no return fee for faulty or incorrect items.
Refunds
We'll let you know once your return has been received and inspected. If it's approved, you'll be refunded to your original payment method within 10 business days. Your bank may take a little longer to show it.